Maintenance

We offer optional ongoing support and proactive maintenance to keep your projects healthy and up to date. To ensure the product remains secure, we monitor threats and patch security holes.

By choosing our services, you can rest assured that your software is always secure, reliable, and performing at its best.

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What’s a software maintenance?

Software maintenance is the process of modifying existing software after it has been delivered to the customer. It involves activities such as fixing bugs, improving performance, enhancing features, and adapting the software to changes in the environment or user requirements.

Goal of the software maintenance

By regularly maintaining your software, you can ensure that it remains up-to-date, secure, and effective in meeting your business needs.

Expected outcomes

Up-to-date, secure, available and performing IT systems, bringing business outcomes and satisfied users.

Who is this service for?

We offer optional ongoing support and proactive maintenance services to all clients who have entrusted us with their IT systems.

Maximizing the value of Your IT investment

Enhanced system uptime

Regular maintenance helps prevent unexpected issues and downtime, ensuring that your IT systems remain accessible and operational for your users.

Improved security

Patching vulnerabilities and implementing security updates protect your systems from cyber threats, safeguarding your sensitive data and preventing unauthorized access.

Optimized performance

Maintenance can identify and address performance bottlenecks, ensuring that your IT systems run efficiently and meet the demands of your business.

Increased customer satisfaction

Well-maintained IT systems lead to a smoother user experience, fewer technical issues, and improved productivity. This can enhance customer satisfaction and loyalty.

Regulatory compliance

Certain industries have strict compliance requirements for IT systems. Maintenance can help ensure that systems meet these regulations and avoid legal consequences.

Future-Proofing

Maintenance allows you to adapt your IT systems to changing business needs and technological advancements, ensuring that they remain relevant and valuable over time.

Tech stack

The tech stack always depends on the architecture of the system we maintain.

React

Frontend

Angular

Frontend

TypeScript

Frontend

JavaScript

Frontend

Java

Backend

C# / .NET Core

Backend

Python

Backend

Node.js

Backend

Swift

Mobile

Kotlin

Mobile

ReactNative

Mobile

Docker

Integration

AWS

Integration

Azure

Integration

Kafka

Integration

SQL Server

Database

Postgre SQL

Database

Oracle

Database

Elasticsearch

Database

Our process from start to finish

We provide a seamless and efficient maintenance and support experience, from initial assessment to ongoing service delivery.

Estimate project

Understanding your needs and establishing SLA

The process begins with a confirmation of your specific needs and expectations. Based on this assessment, at your request we can collaboratively define Service Level Agreement (SLAs) that outlines your expected service windows, response and resolution times, and performance metrics that we will guarantee.

Establishing the service catalog and maintenance calendar

Once the SLAs are agreed upon, we create a list that details the specific maintenance and support services we will provide. This includes routine tasks like bug fixes, security updates, and performance optimizations. In addition, we create a proactive maintenance calendar that schedules preventive measures and system components’ upgrades.

Establishing communication channels

Effective communication is key to a successful maintenance and support relationship. We establish clear bi-directional communication channels, allowing you (and even your users) to report defects and change request. We also define a reporting structure, including reporting frequency and metrics, as well as review meetings to keep you informed about the status of the support and maintenance activities and service performance.

Launching the service

A smooth transition from the implementation phase to ongoing maintenance support ensuring that all necessary tools and resources are in place, and conducting any required training or onboarding sessions.

Operating the service

The ongoing operation of the maintenance and support service involves:

Monitoring and Proactive Maintenance: Our team continuously monitors the system for issues and proactively addresses them to prevent downtime.

Incident Management: When issues arise, our support team follows defined incident management procedures to diagnose, resolve, and document the problem.

Change Management: We implement a change management process to ensure that any modifications to the system are carefully planned, tested, and approved before deployment.

Continuous Improvement: We strive to continuously improve our maintenance and support services by gathering feedback, analyzing performance data, and implementing best practices.

Protect your IT investment and ensure your software's continued success with our comprehensive maintenance and support services.

Some deliverables at a glance

Maintenance Calendar

A schedule detailing planned maintenance activities, including updates, patches, and preventive measures.

Service Level Agreement (SLA)

A formal document outlining the agreed-upon service levels, response times, and performance metrics for maintenance and support services.

Maintenance Review Report

A document summarizing the overall health and performance of your software, including key metrics, recommendations, and areas for improvement.

Incident Management Process

A documented process (including roles and supporting tools) for resolving incidents, with steps for reporting, diagnosis, resolution, and communication

Some maintenance activities we offer

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Incident and Problem Management

Our dedicated support team is available to promptly address and resolve any issues or incidents that may arise. We follow a structured process to ensure timely resolution and minimize disruption to your operations. We go beyond and identify and address the underlying causes of recurring problems. This proactive approach helps prevent future issues and improves the overall stability and reliability of your software.

Modifications and extensions

We have a robust change management process in place to ensure that any modifications or updates to your software are carefully planned, tested, and implemented. This helps minimize risks and disruptions to your operations.

Configuration Management

We maintain accurate and up-to-date configuration information for your software and its infrastructure, ensuring that all components are properly configured and integrated. This helps prevent errors and inconsistencies.

Proactive maintenance

We create and execute the list of maintenance activities that should be cyclically performed (daily, weekly, monthly etc.) . This includes routine tasks like bug fixes, security updates, and performance optimizations. In addition, we create a proactive maintenance calendar that schedules preventive measures and system components’ upgrades.

Developers hand-off

If for any reason you want to take over the maintenance, we can support your staff in this process. We usually propose a gradual transition. We ensure that your team has the skills and knowledge to maintain the software effectively.

A diverse team of professionals from various disciplines

Our collective expertise allows us to provide comprehensive, innovative solutions tailored to your business needs. From planning to execution, we are committed to delivering excellence and driving success for our clients.

Designers

UX designers

UI designers

UX researchers

UX writers

Product designers

Developers

Software developers

Web developers

Website developers

Front End developers

Back End developers

Full stack developers

No code - Webflow developers

AI developers

Prompt engineers

Mobile developers

Android developers

iOS developers

Cross-platform developers

Hybrid app developers

Cloud specialists

DevOps

AWS DevOps

Cloud engineers

Cloud developers

Infrastructure developers

Maintenance

Project managers

Product managers

Quality assurance

Testers

Our work speaks through clients' success:

I'm very happy with the quality of their work. Their performance was a decisive factor for us during the RFP process. They were in close competition with another candidate, but we ultimately chose Freeport Metrics because we were comfortable with the quality of their deliverables.

Ewa Rumprecht

Director of Technology Projects, Smile Train

FoodTrux began work with Freeport Metrics about 1.5 years ago and the experience has been top notch to say the least. After working with two other software development companies that were continuously way over budget and unable to hit any timeline deliverables, Freeport Metrics has been a breath of fresh air.

Having a dedicated team of designers, developers, and a dedicated PM that took the time to learn my business and our software needs, to excellent communication, to accountability on every aspect of each project, to presenting multiple options when faced with budget constraints, the Freeport Metrics experience essentially saved our business and put us in position to succesfully hit the market with new software products.

We will be partnered with Freeport Metrics for the foreseeable future and we couldn't be happier knowing we have the best possible team supporting our new software initiatives.

Matt Noone

CEO, FoodTrux

Featured work

Portfolio

Smile Train

Smile Train, with annual donations of over $150 million, is the largest charity providing corrective surgery for children with cleft lips and palates worldwide.

FoodTrux - Point of Sale

The mobile app functions as an effective management tool, specifically designed for food truck owners, front desk staff, and kitchen employees. It integrates a Point of Sale feature, enabling users to smoothly set up location, menu for today and process order payments.

How to fold QA into every sprint?

Frequently asked questions

Haven't found the answers to your questions?

What is included in Freeport Metrics’ maintenance and support services?

The scope of our maintenance and support services is always tailored to your specific needs and can cover a range of activities, from customer technical support, through bug fixes, security updates, performance optimizations, and technical support to feature enhancements. We are committed to ensuring that your software remains up-to-date, secure, and reliable.

How often will you provide updates and patches?

We follow a regular schedule for updates and patches, based on the frequency of releases from the software vendors and the specific needs of your organization. We prioritize critical updates and security patches to ensure the protection of your systems.

How do you handle emergency situations?

We establish procedures for handling emergency situations, such as critical system failures or security breaches depending on specific SLAs. Our support team is equipped to respond promptly and effectively to minimize downtime and mitigate risks.

Can you customize your maintenance and support services to meet our specific needs?

Yes, we can tailor our services to your unique requirements. We work closely with you to understand your business objectives and develop a maintenance and support plan that aligns with your specific needs regarding the SLA and service catalog.

What if we need to make changes to our software?

We have a change management process in place to ensure that any modifications to your software are carefully planned, tested, and approved before implementation. We work closely with you to understand your requirements and minimize disruption to your operations.

Can you provide training for our staff on how to maintain the software effectively?

Yes, we can support your staff in taking over the responsibility for system maintenance. We usually propose a gradual transition. We ensure that your team has the skills and knowledge to maintain the software effectively.

How do we report issues, submit change requests and provide feedback?

We always introduce communication channels - ticketing system, email, or phone and assign clear roles and responsibilities. Our support team is dedicated to resolving your concerns promptly and effectively.